Reliable IT support for small businesses — remote-first, with on-site options.
We keep your team working: fast support, proactive maintenance, backups, and practical security. When you need hands on-site, we arrange vetted technicians.
What “managed” means with us
- We watch it: monitoring for outages, updates, and odd behavior.
- We maintain it: patches, backups, and health checks on a schedule.
- We support people: friendly helpdesk for everyday issues.
- We plan ahead: simple roadmaps so tech doesn’t hold you back.
What we do
Clear scope and simple SLAs sized for small teams. Remote-first with vetted on-site techs if needed.
Helpdesk & user support
Fast, friendly help for email, apps, printers, logins, and more.
- Windows / macOS support
- App setup & troubleshooting
- New user onboarding
Patching & maintenance
Keep devices healthy with scheduled updates and health checks.
- OS & app updates
- Health & performance checks
- Asset tracking
Security basics
Practical protection that doesn’t slow people down.
- Identity & MFA
- Baseline hardening
- Safe browsing & training
Backups & recovery
Protect files and email with simple, tested backups.
- Cloud & local options
- Restore testing
- DR runbooks
Network & Wi-Fi
Keep offices online and stable with measured uptime.
- LAN/WLAN design & support
- VPN & remote access
- Uptime reporting
Remote-first, on-site when needed
Most issues are fixed remotely. For hands-on work, we arrange vetted technicians.
- Installations & moves
- Field tech dispatch
- Clear on-site scope
Proactive maintenance and clear escalation paths keep people working.
Identity/MFA, safe defaults, and basic training without jargon.
We explain options in plain English and set expectations up front.
Service levels (targets)
- P1 (major outage): target response 30 min
- P2 (user blocking): target response 4 hours
- P3 (standard): target response 2 business days
- Change windows scheduled with you
What’s included
- Helpdesk & remote support
- Monitoring, patching, & health checks
- Backups & restore testing
- Identity/MFA & baseline hardening
- Quarterly reviews & simple roadmaps
Simple, transparent engagement
We size support to your headcount and tools. Most small teams start with a flat monthly plan and a clear onboarding project. On-site work is scoped separately when needed.
Managed IT (per user)
Helpdesk, monitoring, patching, backups, and security basics.
- Flat monthly per supported user
- No long contracts required
- Scale up/down as your team changes
| Plan | Features | Price / User |
|---|---|---|
| Essential | Remote helpdesk, patching, basic security | $75 |
| Standard | 24/7 support, monitoring, cloud backups | $135 |
| Premium | Full security stack, monthly review, on-site option | $225 |
| Custom | Exactly what you need, you tell us | Custom Quote |
Onboarding & cleanup
Fast discovery → stabilize → baseline backups & security.
- Asset & account discovery
- Patch & backup baseline
- Quick wins & documentation
Common questions
Can you support us fully remote?
Yes. Most issues are fixed remotely. For hands-on needs, we schedule vetted on-site technicians.
Which tools do you support?
Microsoft 365, Google Workspace, Windows, MacOS, common routers/APs, VPNs, major AV, and standard business apps. Need something specific? Reach out — we can bring in or assign an expert for any platform your team uses.
Do we need a long contract?
No long commitments required — our services are available month to month, or you can lock in savings with a yearly plan.
How fast is support?
P1 within 30 minutes, P2 within 4 hours, and P3 within 2 business days (targets). We’ll set expectations up front.
Let’s make your IT simple and reliable.
Tell us about your team and tools. We’ll recommend a right-sized plan and onboarding steps.
- Friendly helpdesk
- Proactive patching
- Backups & recovery
- Identity & MFA
- Network & Wi-Fi
- Clear SLAs