Reliable IT support for small businesses — remote-first, with on-site options.
We keep your team working: fast support, proactive maintenance, backups, and practical security. When you need hands on-site, we arrange vetted technicians.
What "managed" means with us
- We watch it: monitoring for outages, updates, and odd behavior.
- We maintain it: patches, backups, and health checks on a schedule.
- We support people: friendly helpdesk for everyday issues.
- We plan ahead: simple roadmaps so tech doesn't hold you back.
What we do
Clear scope and simple SLAs sized for small teams. Remote-first with vetted on-site techs if needed.
Helpdesk & user support
Fast, friendly help for email, apps, printers, logins, and more.
- Windows / macOS support
- App setup & troubleshooting
- New user onboarding
Patching & maintenance
Keep devices healthy with scheduled updates and health checks.
- OS & app updates
- Health & performance checks
- Asset tracking
Security basics
Practical protection that doesn’t slow people down.
- Identity & MFA
- Baseline hardening
- Safe browsing & training
Backups & recovery
Protect files and email with simple, tested backups.
- Cloud & local options
- Restore testing
- DR runbooks
Network & Wi-Fi
Keep offices online and stable with measured uptime.
- LAN/WLAN design & support
- VPN & remote access
- Uptime reporting
Remote-first, on-site when needed
Most issues are fixed remotely. For hands-on work, we arrange vetted technicians.
- Installations & moves
- Field tech dispatch
- Clear on-site scope
Proactive maintenance and clear escalation paths keep people working.
Identity/MFA, safe defaults, and basic training without jargon.
We explain options in plain English and set expectations up front.
Service levels (targets)
- P1 (major outage): target response 30 min
- P2 (user blocking): target response 4 hours
- P3 (standard): target response 2 business days
- Change windows scheduled with you
What’s included
- Helpdesk & remote support
- Monitoring, patching, & health checks
- Backups & restore testing
- Identity/MFA & baseline hardening
- Quarterly reviews & simple roadmaps
Simple, transparent engagement
We size support to your headcount and tools. Most small teams start with a flat monthly plan and a clear onboarding project. On-site work is scoped separately when needed.
Managed IT (per user)
Helpdesk, monitoring, patching, backups, and security basics.
- Flat monthly per supported user
- No long contracts required
- Scale up/down as your team changes
| Plan | Features | Price / User |
|---|---|---|
| Essential | Remote helpdesk, patching, basic security | $75 |
| Standard | 24/7 support, monitoring, cloud backups | $135 |
| Premium | Full security stack, monthly review, on-site option | $225 |
| Custom | Exactly what you need, you tell us | Custom Quote |
Onboarding & cleanup
Fast discovery → stabilize → baseline backups & security.
- Asset & account discovery
- Patch & backup baseline
- Quick wins & documentation
Common questions
Can you support us fully remote?
Yes. Most issues are fixed remotely. For hands-on needs, we schedule vetted on-site technicians.
Which tools do you support?
Microsoft 365, Google Workspace, Windows, MacOS, common routers/APs, VPNs, major AV, and standard business apps. Need something specific? Reach out — we can bring in or assign an expert for any platform your team uses.
Do we need a long contract?
No long commitments required — our services are available month to month, or you can lock in savings with a yearly plan.
How fast is support?
P1 within 30 minutes, P2 within 4 hours, and P3 within 2 business days (targets). We’ll set expectations up front.
Why businesses trust Rectify
We're a small, focused team that gives you direct access to the people who set up your systems, know your business, and stay accountable for the result.
Major outages get immediate attention from a real person who can act quickly.
We earn your business every month. No long contracts required.
We explain what we're doing and why before we make changes.
Full documentation and credential handoff — you're never dependent on us.
Accountable ownership with a human point of contact
Rectify is founder-led by Austin Harrison. That means clear ownership, consistent standards, and a team that's accountable to you — not to a shift rotation. As we grow, every technician we bring on is vetted to the same standard.
View LinkedIn profile- ✓ Transparent billing
- ✓ Clear change communication
- ✓ Documented everything
- ✓ Quarterly business reviews
- ✓ No vendor lock-in
- ✓ On-site vetted partners
Let’s make your IT simple and reliable.
Tell us about your team and tools. We’ll recommend a right-sized plan and onboarding steps.
- Friendly helpdesk
- Proactive patching
- Backups & recovery
- Identity & MFA
- Network & Wi-Fi
- Clear SLAs