Reliable IT support for small businesses — remote-first, with on-site options.
We keep your team working with fast support, proactive maintenance, and practical security. When hands-on work is needed, on-site assistance can be coordinated.
What "managed" means with us
- We watch it: monitoring device health, service availability, and update status.
- We maintain it: patches, device health checks, and routine maintenance on a schedule.
- We support people: friendly helpdesk for everyday issues.
- We plan ahead: simple roadmaps so tech doesn't hold you back.
What we do
Clear scope and simple SLAs sized for small teams. Remote-first with on-site assistance coordinated when required.
Helpdesk & user support
Fast, friendly help for email, apps, printers, logins, and more.
- Windows / macOS support
- App setup & troubleshooting
- New user onboarding
Patching & maintenance
Keep devices healthy with scheduled updates and health checks.
- OS & app updates
- Health & performance checks
- Asset tracking
Security basics
Practical protection that doesn’t slow people down.
- Identity & MFA
- Baseline hardening
- Safe browsing & training
Backup options
Backup planning and recovery support can be added based on your environment and retention needs.
- Cloud and local backup options
- Restore testing support
- Recovery runbook coordination
Network & Wi-Fi
We monitor network availability and performance to keep offices online and stable.
- LAN/WLAN design & support
- VPN & remote access
- Availability reporting
Remote-first, on-site when needed
Most issues are fixed remotely. For hands-on work, on-site assistance can be coordinated when required.
- Installations & moves
- Field tech dispatch
- Clear on-site scope
Proactive maintenance and clear escalation paths keep people working.
Identity/MFA, safe defaults, and basic training without jargon.
We explain options in plain English and set expectations up front.
Service-level targets
- P1 (major business outage): 30-minute target during covered support hours; 24/7 response available for clients with after-hours priority coverage.
- P2 (user-blocking issue): 4 business-hour target.
- P3 (standard request): 2 business-day target.
- Change windows are scheduled with your team.
Core Managed IT
- Helpdesk & remote support
- Endpoint monitoring, patching, and health checks
- Basic asset inventory
- Microsoft 365 / Google Workspace administration
- Identity and MFA administration
- Routine IT coordination
Available add-ons: backup services, advanced security tooling, network management, after-hours coverage, on-site support, projects, and AV/VTC.
Simple, transparent engagement
Managed IT uses custom monthly pricing based on users, devices, locations, and support requirements. On-site work is scoped separately when required.
Managed IT — Monthly Service
Helpdesk, monitoring, patching, and security fundamentals sized to your environment.
- Custom quote based on scope and coverage
- Support model aligned to your operating hours
- Plan adjustments as your team changes
Onboarding & cleanup
Fast discovery → stabilize → establish security and maintenance baselines.
- Asset & account discovery
- Patch & security baseline
- Quick wins & documentation
Common questions
Can you support us fully remote?
Yes. Most issues are fixed remotely. For hands-on needs, on-site assistance can be coordinated when required.
Which tools do you support?
We support common business platforms including Microsoft 365, Google Workspace, Windows, macOS, business networking, VPNs, AV systems, and standard SaaS applications. Specialized or legacy systems are reviewed during onboarding and may require separate scope or vendor coordination.
Do we need a long contract?
Contract structure is defined in your proposal based on onboarding scope, tooling, and support requirements.
How fast is support?
P1 30-minute target during covered support hours, P2 4 business-hour target, and P3 2 business-day target. After-hours priority response is available with appropriate coverage.
Why work with Rectify
Rectify is founder-led and intentionally hands-on, giving you direct access to the people who set up your systems, know your business, and stay accountable for the result.
Major outages receive a 30-minute response target during covered support hours, with after-hours priority coverage available.
Engagement structure is matched to your support scope, onboarding effort, and business needs.
We explain what we're doing and why before we make changes.
Full documentation and credential handoff — you're never dependent on us.
Accountable ownership with a human point of contact
Rectify is founder-led by Austin Harrison. That means clear ownership, consistent standards, and a team accountable to you. As the team grows, every technician is onboarded to the same service standards.
View LinkedIn profile- ✓ Transparent billing
- ✓ Clear change communication
- ✓ Clear documentation
- ✓ Review cadence options
- ✓ No vendor lock-in
- ✓ Coordinated on-site assistance
Let’s make your IT simple and reliable.
Tell us about your team and tools. We’ll recommend a right-sized plan and onboarding steps.
- Friendly helpdesk
- Proactive patching
- Backup options
- Identity & MFA
- Network options
- Clear SLAs